5 ways to lighten your helpdesk's workload

Ways to lighten your helpdesk's workloadImage by ThinkstockIT help desk tickets can quickly get repetitive with employees needing assistance with the same list of problems day in and day out. But as businesses grow more reliant on technology, the IT department has become a major player in modern business, which means you might need to consider how much time is wasted on troubleshooting these minor IT gripes."It is critical for IT departments to have the bandwidth to focus on expanding company ca