4 Ways for IT to Connect Better with Customers

If you walk by an IT office these days, the only sounds you're likely to hear are the dull whir of laptop fans and the gentle hum of servers — barely a warm body to be found. The IT staff is on the loose.
In many cases, IT's first order of business is to get closer to customers. Progressive IT shops are achieving that mission in several different ways. Jamie Cutler believes that embedding IT personnel in business units is the most critical move any IT department can make. "It's the differe