4 things employees hate about IT (and how to fix them)

Every company is an IT company these days, but some organizations seem to squeeze more value out of their IT departments than others. What's the secret? Simon Chapleau, CEO and founder of management consulting and user satisfaction survey software company Green Elephant, wanted to find out. Chapleau's team used its PÜLS software, which delivers monthly user satisfaction surveys, to poll nearly 100,000 IT users globally, at all levels of responsibility, to find out what their biggest IT comp