3 tips for hiring top-notch IT service desk managers

Customer loyalty and public image are key to business success – especially in the age of Twitter and Facebook, where one public complaint or disparaging comment can do lasting damage to your brand. As a result, it’s increasingly important for businesses to maintain a public-friendly image, and that starts with top-notch customer service. Here, few roles are more important than the IT service desk manager.With your reputation on the line, hiring an IT service desk manager should never