20 questions for screening a Salesforce Service Cloud consultant

Service Cloud projects have been part of most consultancies’ Salesforce work for years, but because of the range of products and add-ons available, there is still an issue of general competence and ability to execute.  Further, there is a huge range of service models out there, so it is critical that the consultant understand how your service team works.  If the consultant doesn’t get it, the system they build for you will be clunky or just get in the way.This brief set of