The Turndown Service - By Terence Ronson

As artificial intelligence moves deeper into hospitality, the industry faces a defining choice: use automation to strengthen human service or allow efficiency to erode the relationships, jobs and trust on which hospitality depends. Drawing on perspectives from Bill Gates, Pope Leo XIV and China’s rapid adoption of AI, Terence Ronson argues for firm guardrails, ethical procurement and a deliberate “Human Reserved” space where technology supports—but never replaces—ge