Balancing Technology with the Human Touch in Hospitality - By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand

Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over?