At The Front Desk, Voice Inflection Can Change The Entire Meaning Of What We Say - By Cathy Cook

It has often been said that as much as 80% of communication takes place non-verbally.It is certainly true that facial expressions such as what we show with our eyebrows, our smiles (or lack thereof), and body language, which is what we show with our posture and gestures, all are essential for communicating.