When Tech and Labor Collide

One glance at what a single person can accomplish using a smartphone—communicate in an instant, pay bills, order groceries, go shopping—is more than enough proof of just how dramatically technology has changed modern-day life.
What’s more, tech advances over the last decade alone have resulted in a monumental shift for the quick-service industry, leading to innovations like mobile and automated ordering and the development of more efficient tools in the kitchen, at the register