Raising the Levels of Service and Personalization on Your AI-based Chatbot

If you're providing top-notch digital service to your customers, chances are you already use some type of artificial intelligence (AI) enabled virtual assistant or chatbot. But if you've implemented the technology in the past, you may be wondering how you can scale it up to provide more functionality and have a broader reach, particularly during the global pandemic, when staff shortages have increased alongside customer demands.