Holidays Wreak Havoc with Call Center Schedules

While most contact centers don't deal with life-and-death situations, there are exceptions in healthcare and emergency services. For these call centers, getting scheduling right - particularly on holidays - is critical for public safety. For holidays such as the Fourth of July, calls to emergency services actually escalate, so summer holidays are particularly important to ensure proper staffing. Alcohol plus fireworks can often be a toxic mix, and each Fourth of July, thousands of people are inj