The User-Centric Museum, Archival Flame Wars, and a Boarded Up Website

Yesterday Annelisa Stephan, the Getty Museum’s assistant director for digital content strategy and user experience design, joined me on Instagram Live to talk about the institution’s online-first approach to connecting with audiences and how it led her department to start the #gettychallenge and share images from the collection in “Animal Crossing.” When Stephan began working at the Getty in 2004, museums were asking how they could put what they do online. Now they’