‘I’m so frustrated’: Student-loan servicer is blocking borrowers seeking answers, debt relief, report claims

Since January of 2023, Jason Evey has been calling into his wife’s student-loan servicer, MOHELA, to get the organization to process her debt forgiveness.  His wife, Abigail Linn, has been teaching since 2007 and at her current public school since 2009. During all of her teaching years, Linn has been making payments on her student loans. That would make Linn, who is currently teaching kindergarten, seem like an obvious candidate for Public Service Loan Forgiveness, a program that allo