Technical Call Center Manager - IVR

SC-Dutch Fork, SCOPE OF THE PROJECT: · The Client is seeking an technical Call Center manager with IVR experience. · The Interactive Voice Response (IVR) manager will plan, design, track, and modify IVR-enabled telecommunications systems to meet the needs of agency. · In addition to managing the IVR, the technical Call Center Manager will oversee the Call Center technical functions and reporting. RESPONSIBILITIE