Service Desk Coordinator (Incident & Fulfillment Teams) (CW - Contract Worker in Austin, TX)

TX-Austin, Coordinate within NASI and various functional groups to complete assigned MAC/Break-fix cases to the customers’ satisfaction and within specified SLAs. Ensure Service/MAC coordinator services are delivered to clients in a high quality and professional manner consistent with company initiatives, client expectations as well as internal and external SLAs. This role is an integral part of the service