E-commerce CSR

CA-Rowland Heights, Job Description: Responsibilities ? Stay login to various channels such as Amazon, eBay, Newegg, Best Buy, etc. to monitor incoming message activities. ? Reply questions and inquiries about orders, products or services. ? Filter questions, inquiries, or complaints, forward to other dept. for further answers to close each case. ? Process orders cancellation, refund, return label, etc. ? Keeping rec