Can chatrooms replace courtrooms?

By: Todd Feathers Driven to cyberspace by the pandemic, courts across the country purchased chatroom-like tools designed to help people resolve disagreements without the need for a full-on lawsuit, judge, or hearing. Online dispute resolution, as it’s known, had already been growing in popularity as a means to make often costly, slow-moving court processes more efficient. The tools, pioneered by eBay and PayPal, were designed to settle millions of disputes in their own businesses quickly