Zoom is showing how to respond to criticism the right way

Illustration by Alex Castro / The Verge Sometimes it takes years of criticism to get a company to do the right thing. Every once in a while, it can happen overnight.Wednesday night was such a night.After a series of investigative reports, blog posts, and Twitter threads examining Zoom’s design practices and security features, CEO Eric S. Yuan said the company would pause the development of new features and devote all of its engineering resources to fixing privacy and security issues. He a