Worlds largest call center using AI to neutralize Indian employees accents

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy device.In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has created technology that focuses on "reducing accent-based discrimination." As Teleperformance puts it, the technology can "neutralize" accents.SEE ALSO:Meta plans to launch sta