Why we don’t have a killer chatbot yet

GUEST: Most of today’s chatbot experiences are terrible. Conversational user interface design (UI) is difficult because it is foundationally different from the web and mobile interfaces. So how can chatbot makers identify patterns of interaction that engage users and build holistic experiences that delight them?
Conversational UI design is difficult for two main reasons: 1) Chat has a “random” non-hierarchical flow, and 2) we don’t have a general purpose artificial intell