Why ‘talk to our chatbot’ will replace ‘send us an email’

I’m known to be a bit negative about email. When you receive a few hundred of them a day, it tends to make you a little skittish, even a little depressed. Yet, it’s still my primary form of communication, especially when I’m trying to find answers to problems. In our highly digitized world, it’s amazing we still use asynchronous communication so often.
Here’s my big problem with how this all works. When you send a message, there’s no way of knowing if the reci