Why ‘fun’ and ‘easy to use’ are not the best chatbot features

GUEST: As someone whose obsession with all things bot and AI related borders on unhealthy, I struggle to keep up with the ever-growing universe of bot platforms, bot building services, and NLP services.
I fancy myself something of an expert on the subject, yet when asked by someone considering building a bot which platform is right for them, I am often at a loss for words. Perhaps my terrible memory is partly to blame — I do routinely walk into rooms having fully forgotten what compelled m