Why chatbots need deep learning

GUEST: Bots are hot. Bots are coming. However, there are two distinct species both referred to as “bots.”
1. Intelligent virtual agents with conversational UI
2. No-smarts menu-driven programs with graphics UI that rely on on-screen buttons
The first article of this series argued the latter have a number of serious disadvantages that make them virtually unacceptable. They face problems with deep linking, discoverability, and lack of bot-to-bot communication protocols.
Intel