Why AI needs a magic moment

GUEST: Well-known author Malcolm Gladwell defines the tipping point as “that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire.”
The idea of using AI-powered technology to fuel digital marketing and customer experience has been around for years, yet recently it seems that every leading newspaper and tech blog is buzzing with AI stories. Major analyst firms too have been predicting an AI investment boom. IDC, for example, is fore