Why AI can’t fix content moderation

Content moderation is a long-standing challenge for big tech companies. Many of the issues surrounding content moderation have been reported on extensively by The Verge, and they’re now the focus of UCLA professor Sarah T. Roberts’ new book Behind the Screen: Content Moderation in the Shadows of Social Media.
Below is a lightly edited excerpt of Roberts and Verge editor-in-chief Nilay Patel’s discussion about why artificial intelligence is not the solution to the content modera