Where chatbots fit on the Gartner hype cycle of innovation

Like a rocket that touches the clouds before it floats down to Earth, chatbots started with a bang.
Gartner has chronicled this dramatic hype cycle many times, and it is starting to look like Moore’s Law in terms of how predictable it has become. There’s an initial trigger, the masses react and become disillusioned, and then the trend slowly builds through a state of enlightenment and finally productivity. When reality sets in, it often proves that the initial exciteme