When Claude changed, everything changed: Managing AI blast radius in production

Our system did one thing, and it did it well: It turned natural-language questions into API calls.The users were analysts, account managers, and operations leads. They knew what data they needed, but assembling it manually meant pulling from four dashboards, two BI tools, and a Salesforce report builder. With our system, they typed the request in plain English. A request like "Compile a report on sales volume for January through March 2026 for the Northeast region, broken down by city" was trans