WhatsApp to launch customer service app

WhatsApp today announced plans to launch an app that lets small businesses chat with customers. A software solution will also be made available that gives large companies, like banks and airlines, tools to manage conversations with customers and do things like share flight times, delivery notifications, and other updates. The news comes a week after information about verified business accounts began to appear on the WhatsApp site.
Verified accounts will have a green badge next to them, whil