WhatsApp partner clarifies India tip line is actually a research project and ‘not a helpline’

Proto, the company WhatsApp has partnered with on its new Checkpoint Tipline service, has clarified that the service is “not a helpline” and is meant first and foremost as a research project. In an FAQ posted on its website, the company said “The Checkpoint tipline is primarily used to gather data for research, and is not a helpline that will be able to provide a response to every user.” A WhatsApp spokesperson later confirmed to Buzzfeed News that the announcement hadn&