What Zoom doesn’t understand about the Zoom backlash

Illustration by Alex Castro / The Verge Just in time for one backlash against the technology industry to end — or at least pause — a fresh set of concerns has arrived to occupy our attention. Zoom, the once-obscure enterprise video chat app company, rocketed to prominence as COVID-19 forced tens of millions of Americans — and most of Silicon Valley — to begin working, schooling, and socializing at home. Like lots of people, I’m now on Zoom for multiple hours a day.