What Salesforce Einstein teaches us about enterprise AI

GUEST: Every business has customers. Every customer needs care. That’s why CRM is so critical to enterprises, but between incomplete data and clunky workflows, sales and marketing operations at most companies are less-than-optimal.
At the same time, companies who aren’t Google or Facebook don’t have the billion dollar R&D budgets to build out AI teams to take away our human efficiencies. Even companies with the right technical talent don’t have the petabytes of data t