What businesses need to understand about chatbots

 Welcome to the bot-centric future, which is set to make smartphone users navigate the internet in a chit-chat fashion with a virtual assistant. But “assistant” will soon become too impersonal… Alexa, Siri and others will cross the line from impersonal robots to entities that know our habits, routines, hobbies and interests just as well as, if not better than, our closest… Read More