We’re in the messaging era, but chatbots are not ready

GUEST: Silicon Valley’s all-consuming obsession with chatbots makes sense, considering millennial’s love for both chat and A.I.. Chatbots marry these two interests. What’s confusing, though, is that while A.I. has and continues to have its share of hype, innovation, and interest, messaging never really had its heyday. Despite the fact that half (49%) of smartphone owners ages 18 to 29 use messaging apps, according to Pew Research, and messaging apps have surpassed&nbs