Waymo’s robot taxi service is improving, but riders still have complaints

Photo by Sean O’Kane / The Verge Waymo is operating its self-driving ride-hailing service in two cities: Phoenix, with some paying customers and some riding for free, and San Francisco and the surrounding towns, with just employees as passengers. A majority of riders leave positive feedback about their experiences riding in Waymo’s robot taxis, but there are still some notable complaints, according to internal data reviewed by The Information.The Information reviewed feedback on 10,