Want a more efficient workplace? Look to bots

GUEST: Chatbots are invading the business world. Among enterprises, we’re seeing an uptick in their use for customer support automation by the likes of American Express, Royal Dutch Airlines, AT&T, and others across a wide swath of industries. And while customer support is the most obvious use case, bots today are underused as efficiency drivers, and they can have a much larger impact on all aspects of a business for those who learn how to leverage them.
In fact, with businesses increa