Verizon is launching a tool to help you troubleshoot tech issues remotely

Illustration by Alex Castro / The Verge Verizon is launching a new tool to help customers troubleshoot issues remotely, the company announced on Monday. The tool should allow Verizon to support customers without requiring a field technician to step inside their home. Verizon told The Verge it was piloting a “virtual assistant tech tool” last week, and now it’s sharing more information about it.
“This new tool gives us the ability to provide the excellent service our cust