Until A.I. gets better, buttons are a bridge for chatbots

GUEST: Facebook announced a pretty radical change to chatbots.
Instead of improving the A.I. or adding better natural language processing, the social networking giant has provided a way for chatbot developers to make things easier on users. At the same time, the Facebook Messenger platform update announced last Friday adds “quick replies” and other buttons to guide users to select the right option. In the end, it’s some hand-holding for both the bots and the users, as the world