United issues a 10-point plan for not being a horrible airline

United Airlines has announced a set ten new policies it promises will “improve customer experience,” and, presumably, ensure that the company never repeats the incident earlier this month in which a passenger was violently removed from an overbooked flight.In the new rules, United pledges to “limit use of law enforcement to safety and security issues only”; to not require customers to involuntarily give up their seats “unless safety or security is at risk”; an