Uber is testing 24/7 hotline support for its most frequent riders

Uber is conducting a pair of experiments to see whether its most premium riders would use 24/7 support features. The pilots were first reported by TechCrunch, and involve both a hotline and an in-app feature staffed by “specially trained experts” who are available to answer questions and field complaints 24 hours a day, seven days a week.The pilots, which launched this week, are being tested with a portion of Uber’s most frequent riders. It’s unclear how Uber defines &ldq