Twitter introduces customer service bots in direct messages

Twitter is rolling out bot-like features inside its direct messaging feature in an effort to lure more brands into using it as a customer service platform. The company today introduced automated “welcome” messages for customers who send a DM to a brand, along with “quick replies” that let customers choose from pre-written messages to complete common tasks. (“What’s the status of my order?”) You can try it now by messaging beloved brands Pizza Hut and Eve