Totango launches Zoe, a customer management Slack bot for teams

EXCLUSIVE: Customer success management company Totango today launched a Slack bot named Zoe. Available in the Slack App Directory, Zoe facilitates team collaboration and uses natural language understanding to answer employee questions about customer and company data.
The bot can answer questions about important customer metrics, like usage and adoption rates, payments made, subscriptions, activity likely to take place in the future, and so on.
Zoe also helps facilitate&n