This woman's complaint about a worm in her lettuce escalated hilariously

LONDON — It's only been a matter of weeks since Jen, a member of travel company Skyscanner's social media team, led what may have been the greatest ever Facebook comment thread of all time — and now she's already got competition.
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Enter Ross, a member of the Facebook team for British supermarket Sainsbury's. Last week, Ross was on the receiving end of an impressively creative complaint letter from c