This messaging app is helping Cox and Citizens Bank reinvent customer service

The idea of using messaging as a conduit for marketing and customer service has been gathering steam since Facebook declared its intention last year to let businesses connect through its standalone Messenger app.
One startup benefiting from that burgeoning interest is Philadelphia-based Relay Network, which counts Cox Communications, Comcast, and Citizens Bank among the big companies using its private messaging service with appreciable results.
Cox, for example, started using the Relay app