The YouTube shooting makes hard community management questions even harder

Yesterday, YouTube experienced its first workplace shooting. Four days after leaving her home in San Diego, a 39-year-old woman named Nasim Aghdam snuck into YouTube’s headquarters in San Bruno, California, with a handgun, shooting three people before taking her own life. We don’t know what drove Aghdam to commit her crime — whether she was mentally unstable, had previous violent episodes, or was triggered to commit her crime by a tangential event — but it’s clear