Square acquires conversational AI startup Eloquent Labs

Squarehas acquired conversational artificial intelligence startup Eloquent Labsto help its merchants improve customer service.
Eloquent Labs, which raised a $1.5 million seed round back in early 2017, offers a conversational assistant named Elle to small businesses. The idea is that Elle will help merchants common customer service-related issues like returns, product tracking and FAQs.
“Eloquent’s conversational AI services are exactly the kind of technology that can level the playin