Salesforce launches LiveMessage to provide customer service across messaging apps

At its Dreamforce conference conference in San Francisco today, customer relationship management software company Salesforce announced the launch of LiveMessage, a feature of the existing Service Cloud product that will let customer support representatives communicate with customers across multiple messaging apps.Speaking onstage during a keynote presentation, Salesforce cofounder and chief executive said LiveMessage is a way to support “conversation as a platform” — that is, s