Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers

Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup’s customer service tweeted over the weekend that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused.
Petnetfirst announced on Feb. 14 that it was investigating a system outage affecting its second-generati