Passport system rejects this dude's photo for a pretty racist reason

Racism is bad enough with humans, but when computers start laying it into you? That just sucks.
It's something that happened to Richard Lee, a New Zealand citizen who is studying in Melbourne, Australia. 
He was renewing his New Zealand passport recently online, when the automated system rejected his photo. 
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It thought his eyes were closed, and hence didn't meet the country's passport picture requirements