Natural language processing is improving automated customer support

GUEST: CEOs, CIOs, CMOs, and CXOs alike are increasingly focused on creating customer experience (CX) that is more responsive, intelligent, versatile, and accurate. What’s proving a potent way to ensure a continual positive customer experience for your hard-won customers is to leverage automated conversational interfaces (chatbots) in your CX ecosystem.
Consumers are increasingly using AI voice assistance devices (Amazon Echo and Google Home) and text-based communications apps (Facebook Me