Mindtree and Conversable make bots the first contact in customer service

Technology services company Mindtree and corporate bot maker Conversable formally announced a partnership Wednesday to make bots that automate customer service.
The partnership means that Mindtree clients may soon begin to use Conversable-made bots.
It also means that — similar to call waiting on 1-800 numbers — the first contact a customer has will be with a bot, not a human.
In fact, Conversable cofounder and CEO Ben Lamm believes bots can provide a more human customer experie